A bookmark opened the wrong item—or nothing
Do not keep tapping. Confirm the original app is installed, signed in and able to access the content. Note the app name, PlaybackHere version and what occurred.
Help centre
PlaybackHere support
Straightforward help for saving, restoring and protecting your media bookmarks.
Protect the library before changing phones
Create a CSV export and store it somewhere separate from the phone. Check that the file exists and has a sensible size before uninstalling or clearing app data.
Request another media app
Send the app name, phone model, Android version and the exact result you want. Compatibility depends on what the app exposes to Android.
Send a useful problem report
Include the source media app, bookmark title, expected result, actual result and whether the problem began after an app update.
Before contacting support
- UpdateUpdate PlaybackHere and the source media app.
- Check accessConfirm the content still exists and your media-app login or subscription is active.
- Try one fresh testCreate a new disposable bookmark in the same app and test it once.
- Back upExport the library before clearing data, uninstalling or installing a build that requires migration.
Contact support
Send the essentials in one message.
The button opens a pre-filled email with the information needed to investigate efficiently.
Do not send: passwords, payment-card information, private media files or a full unredacted bookmark export unless support specifically asks for a safe diagnostic copy.